Introduction
Ruka Ski Chalets (Chalet Dreams Oy, Business ID 3190900-6, also operating as rukaskichalets.fi) is an accommodation brokerage service that provides an online platform and sales channels for holiday properties owned by private individuals and organisations. Ruka Ski Chalets operates under several contractual models (rental pool, brokerage of leisure properties, and subleasing), each of which follows the taxation practices applicable at the time.
Ruka Ski Chalets may also manage apartment cleaning, maintenance, and the provision of ancillary services. Ruka Ski Chalets functions as a platform enabling customers to purchase safe, verified, and pre‑identified accommodation and related ancillary services through its website and other sales channels.
Ruka Ski Chalets is committed to operating ethically and lawfully. We monitor the environmental impact of our operations and aim to adopt the best possible environmentally sustainable practices. We also expect our partners to commit to the values and principles of Varaamokki.com.
We comply with the EU General Data Protection Regulation, and using our online platform is secure.
According to these booking terms, the person making the booking must be at least 18 years old or a registered legal entity. Ruka Ski Chalets may be in contractual relationship with the booking customer in the following ways:
– The booking is made through Ruka Ski Chalets’ sales channels and concerns a holiday apartment included in the Rental Pool.
– The booking is made through Ruka Ski Chalets’ sales channels and concerns a holiday apartment brokered by Ruka Ski Chalets.
– The booking is made through Ruka Ski Chalets’ sales channels and concerns a holiday apartment subleased under a separate agreement with the owner.
In case (a), Ruka Ski Chalets acts as the operator on behalf of the owner who has joined the Rental Pool. The rental agreement for the accommodation is then concluded between Ruka Ski Chalets (Chalet Dreams Oy) and the renter. This means, among other things, that Ruka Ski Chalets is responsible for ensuring that the apartment is in proper condition and corresponds to the description provided in marketing materials.
In case (b), Ruka Ski Chalets brokers the property on behalf of the owner. In such cases, a purchase agreement for the short‑term rental is created between the owner and the renter at the time of booking. Ruka Ski Chalets is not a direct contracting party, but acts as the owner’s representative, handling practical matters, payments, and customer service related to the rental. The owner is responsible for ensuring that the apartment is in proper condition and corresponds to the marketed description.
In case (c), Ruka Ski Chalets may have entered into a separate agreement with the owner, possibly under special conditions. In this case, Ruka Ski Chalets is responsible for ensuring that the renter is fully aware of the agreed terms of accommodation, but responsibility for the condition and equipment of the apartment is defined case‑by‑case in the agreement.
Regardless of the operational model, Ruka Ski Chalets may market its properties on its own website as well as on other channels such as Varaamökki.com, Booking.com, Airbnb.com/fi, Nettimokki.com and similar platforms.
The customer must pay the service fee at the time of booking. The booking fee must be paid in full no later than 28 days before the rental period begins. Unless otherwise stated in the property description, check‑in takes place from 16:00 on the day of arrival and check‑out must occur by 12:00 on the day of departure. The customer must comply with the general rental terms of the property. The customer is responsible for damage caused to the property or its contents either to Ruka Ski Chalets or directly to the property owner, depending on sections (a)–(c) above.
1. Definitions
Property: The holiday apartment, dwelling, or other building subject to the booking.
Owner: The owner of the Property or another party holding ownership or control rights.
Customer: A person, business, or entity renting the Property.
2. Scope of Application
These general rental terms apply when the Customer books and/or purchases accommodation or services brokered or subleased through Ruka Ski Chalets. Ruka Ski Chalets may act as an authorised intermediary representing the accommodation/service provider in agreements between the Customer and the provider. Ruka Ski Chalets acts solely as an intermediary when the property is marketed as an independent accommodation unit, even if the Ruka Ski Chalets name is used in marketing.
When accommodation is marketed under the name Ruka Ski Chalets as part of a serviced apartment hotel operation of the same name, the contracting parties to the accommodation agreement are the Customer and Ruka Ski Chalets (Chalet Dreams Oy).
3. Formation of Contract
An agreement is formed and these General Rental Terms become binding when the Customer has made the booking and paid the service fee.
4. Customer Registration
To use the platform, the Customer must register in the Ruka Ski Chalets system. The Customer must be over 18 years old or a legal entity. The Customer must provide at least the following details when booking:
– Name
– Date of birth / Business ID
– Address
– Phone number
– Email
5. Payment of the Booking
The Customer must pay the non‑refundable service fee at the time of booking. The accommodation price must be paid in full 28 days before the booking begins. If fewer than 28 days remain before the start date, the accommodation fee is due immediately.
6. Subject of Intermediation
The rental includes the right to use the Property for the booked period. Normal energy and water consumption, furnishings, kitchen equipment, tableware, mattresses, duvets, and pillows are included. Bed linen, towels, and final cleaning are included unless otherwise stated in the Property description.
7. Liability of Ruka Ski Chalets
As an online platform provider, Ruka Ski Chalets does not own the accommodation or other services but manages the accommodation operations conducted under the Ruka Ski Chalets brand.
Ruka Ski Chalets’ responsibilities and obligations are detailed in the Introduction, sections (a)–(c).
8. Customer Rights and Obligations
8.1 Period of Use
Unless otherwise stated in the Property description, the Property is available to the Customer from 16:00 on the day of arrival. The Customer must vacate and clean the Property as required under section 8.8 by 12:00 on the day of departure.
8.2 Compliance with Laws and Rules
The Customer must comply with all applicable laws, these terms, and the rules of the Property. The Customer must maintain reasonable cleanliness during the stay and take proper care of the Property and its furnishings.
8.3 Property-specific Rules
If specific rules are defined for the Property and listed in the Property description, the Customer is obliged to comply with them. If non-compliance leads to additional costs for the Owner, the Customer is fully liable for those costs.
8.4 Number of Occupants
The Property may not be used by more people than agreed or stated in the Property description.
8.5 Use of the Plot Area
The use of a motorhome, caravan, or any other form of accommodation on the Property’s plot requires separate agreement with Ruka Ski Chalets or the Owner.
8.6 Smoking
Smoking is strictly prohibited indoors. Violation results in charges for ozone treatment and any lost rental income due to additional cleaning needs.
8.7 Pets
Bringing a pet to the Property always requires prior agreement. A pet fee may apply according to the valid price list. The Customer is fully liable for any damage caused by the pet.
8.8 Cleaning
Although final cleaning is included in the price, the Customer must wash dishes and/or place them in the dishwasher and run the programme, remove rubbish to outside collection points, and return furniture and equipment to their original places.
8.9 Electric Vehicle Charging
Charging an electric or hybrid vehicle is permitted only if stated in the Property description. Provided instructions must be followed. A fee may apply according to the valid price list.
9. Damages
The Customer is responsible for the Property and its furnishings during the rental period. The Customer must compensate any damage caused to the Property or its contents.
If the key to the Property is lost, Ruka Ski Chalets will arrange a replacement key. As Ruka Ski Chalets does not provide 24/7 reception service, the delivery of a replacement key will be attempted by the next day.
The Customer must immediately inform Ruka Ski Chalets of any damage caused to the Property or its furnishings.
10. Complaints
Comments and complaints regarding the condition or equipment of the Property must be directed to Ruka Ski Chalets, which will handle them either as the contractual counterparty of the Customer or on behalf of the Owner, as described in the Introduction (sections a–c).
11. Cancellation and Amendments
Cancellations must be made in writing. A cancellation is deemed to have occurred when notice has reached the Ruka Ski Chalets service.
If the booking is cancelled at least 28 days before the start of the rental period, the payment will be refunded minus the service fee referred to in section 5. If the service fee is less than EUR 95, a minimum of EUR 95 will be deducted from the refund.
If the booking is cancelled later than 28 days before the start of the rental period, no refund will be issued.
12. Right of Ruka Ski Chalets to Cancel the Booking
Ruka Ski Chalets has the right to cancel the booking in the event of force majeure or if the Customer has not complied with the rental terms.
If cancellation occurs due to the Customer’s breach of the rental terms, the Customer must pay the full price of the booking.
13. Right to Change Prices
After the agreement has been concluded, Ruka Ski Chalets has the right to increase or decrease the price if taxes or other public charges affecting the accommodation price change.
14. Incorrect Price
An incorrectly stated price does not bind Ruka Ski Chalets or the Owner if the error is so obvious that the Customer should have understood that the price information was incorrect.
15. Applicable Law and Dispute Resolution
These booking terms are governed by Finnish law.
Disputes arising from the booking terms shall primarily be resolved through negotiation. If no agreement is reached, disputes shall be finally settled at the District Court of Oulu.